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Returns

Standard Returns

We accept returns within 30 days of the original purchase date, but we do not accept returns for painted dash caps. The merchandise must be in new condition with no adhesive applied. The customer is responsible for arranging return shipping, and a restocking fee of our original shipping cost will be deducted from the refund. Please be aware, some of these dash covers are very expensive to ship, so please read carefully and email us here if you have any questions at all about compatibility or how these caps work. RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE DUE TO THE HIGH COST OF SHIPPING.

Incorrect Item Received/Other Issue

If you received the wrong item, please email us here with the part number listed on the underside of the dash cover you received. This will help us to expedite the return process. Listing your vehicle's year, make, model and trim package are very helpful as well.

 

Arrived Damaged

Please send photos of the damage and any packing materials, as well as one photo of the box to customerservice@dashskin.com with your order number in the subject line to initiate a damage claim. This is the absolute fastest way to get a replacement on the way. After you have sent photos, please pack the damaged cap back up and hold it for the carrier, they will come by within a week to pick up the broken part (NOTE: They will not pick up the damaged item when they deliver the replacement).

Wrong Color 

We do not accept returns for painted caps, but in the event the incorrect color is shipped (error on our part),  please email us here to initiate a return. Please note that we cannot guarantee your monitor will display our online color chips true-to-life, so for this reason, we strongly encourage customers that are more concerned with a super-accurate color match to locate a local dealer of SEM Color Coat interior paint (the dye we use to paint our caps) by calling SEM direct at 866-327-7829, or by requesting color chips mailed to your address for free at www.semproducts.com. This will give you a good reference of which of our available colors to order. 

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